Shipping policy

Shipping Policy          

 

Deliveries:

We aim to provide a reliable and efficient delivery service for all customers. All orders are dispatched from Melbourne, Australia and shipped direct to your door to ensure prompt transit. Orders are dispatched Monday to Friday excluding public holidays using a variety of different carriers and courier companies. Regional deliveries may incur additional charges which are auto applied to your cart before checkout is completed.

Flat Rate Metro Shipping:

We offer a flat shipping rate of $8 to all metropolitan areas in Victoria. See the table below to check whether your suburb is included. Regional deliveries may incur additional charges, which are automatically applied to your cart before checkout is completed.

Not sure if your suburb is covered? Contact us and we'll confirm for you.

Dispatch Cut-Off Time:

Orders placed before 11:00 AM (AEST/AEDT) Monday to Friday will be dispatched the same business day.

Orders placed after 11:00 AM (AEST/AEDT), or on Saturdays, Sundays or public holidays, will be dispatched the next business day.

Minimum Order Requirement:

There is no minimum order requirement for our delivery services.

Weekend Orders:

Orders placed on Saturdays & Sundays or Public Holidays will be scheduled for dispatch within the following business day.

Damaged Items:

In the unfortunate event that you receive items in a damaged state; you can contact us to discuss further. We will work diligently with the courier responsible to address the issue and provide a suitable solution.

 

Stock Availability:

We strive to always maintain stock availability for most items. However, please understand that circumstances beyond our control may impact stock availability.

 

Quality Assurance:

Our facility always adheres to rigorous audits and cleaning procedures. We take the utmost care in producing & packing our items, and our facility is HACCP accredited to ensure quality and safety.

 

For orders with chocolate items, it is important to note that all our products are carefully packed in an air-conditioned facility, however, once they are with the couriers we unfortunately have no control over them. BulkEats Warehouse cannot be held responsible for the melting of any products while in transit. We always do our best to retain product integrity as much as possible

Click & Collect Policy          

  

If you do not collect your order within 24 hours of being notified that your order is ready for collection, we will endeavour to contact you using the details you provided at checkout to arrange an alternate collection date. You can also contact us at any time throughout the journey of getting your order ready for you, to arrange a suitable time that fits within your schedule.

 

If a new date has been agreed on for collection, after your order has been completed awaiting collection - there will be no replacement of perishable stock items in your order to compensate for potential spoilage of the perishable goods packed for dispatch as per your originally nominated date of collection.

Orders which are not collected on the date of the nominated collection window (including revised date windows nominated by you), will be considered cancelled by you and no longer available for collection after the expiry of that date. You will not be entitled to a refund or credit for such orders nor entitled to a replacement order on a different date.

If you cancel your BulkEats Warehouse click & collect order on the day of collection, you may have be liable for additional restocking fees of up to 20% of your invoice total as well as the cost of any perishable items in your order. Before BulkEats Warehouse processes any such fees or charges, BulkEats Warehouse will provide notice to you of the additional fees or charges payable and make contact you via the details provided at the time of checkout.

No changes can be made to the order at pick up point and no resolutions, refunds or exchanges will be available at the time of collection.

 

Please feel free to contact us if you have any questions or concerns regarding our delivery and click & collect policies. Your satisfaction is our highest priority, and we are here to assist you throughout your shopping experience.